I cannot sign in
Check your phone number format, confirm your password, and try again. If it still fails, request a password reset from the school office.
Support center
Help & support
Welcome to the Royal Academy help center. This page helps parents, staff, and school teams resolve common portal and account questions quickly. For urgent access issues or account updates, contact the school office directly at +233 24 000 0000 or admin@royalacademy.edu.gh.
Quick help
Common issues
I can sign in but see the wrong pages
Your account role may need to be updated. Contact the school office to verify whether your account is set as Parent, Teacher, Accountant, or Admin.
A page is not loading correctly
Refresh the page, switch browser, or try again after a short wait. If the issue continues, share the page name and screenshot with support.
What to expect
Support expectations
Response time
Most requests are handled within the same school day.
What to include
Your full name, phone number, role, and a short description of the issue.
Best escalation path
If an issue affects learning, attendance, or payments, contact the school office immediately.
Portals
Guides by role
Each portal is tailored to what that role needs day to day.
Parents guide
- View your child’s published reports and term performance.
- Track fees, payments, and balances in one place.
- Read school updates and announcements quickly.
Teachers guide
- Record attendance by class and school day.
- Enter and save score sheets for assigned subjects.
- Follow class-level report and results workflows.
School Admin guide
- Manage setup, classes, students, and accounts.
- Run reports, result publishing, and attendance oversight.
- Use audit and finance tools for accountability.
FAQ
Frequently asked questions
How quickly do you respond to support requests?
Most requests are answered within the same school day. Critical access issues are prioritized.
Can I update my phone number or email myself?
For account security, profile identity changes are handled by school administration.
Why can I not see a report card yet?
Report cards become visible to parents after school administration publishes results for the class.
Who should contact support for a student account issue?
A parent or guardian linked to the student profile should contact support for verification.
Call us
+233 24 000 0000
admin@royalacademy.edu.gh
Office hours
Mon - Fri, 7:00am - 5:00pm
Still need help?
Send us a message and our team will guide you through the next steps as quickly as possible.